Shipping Policy - Thunderbee
Origin and Destinations All our orders are processed and shipped directly from Spain. We currently ship to:
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European Union
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United Kingdom
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United States
Processing and Delivery Times Please allow a maximum of 2 business days for us to prepare your order. Once handed over to the carrier, estimated delivery times are:
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European Union: 5-8 business days.
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United Kingdom: 5-8 business days.
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United States: 5 to 9 business days.
Note: If you are purchasing a pre-order item, the estimated shipping date will be displayed at checkout before payment.
Shipping Costs
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Shipping rates are automatically calculated at checkout based on your destination.
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Free shipping on all orders over 80 €.
Customs and Duties
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European Union: As orders are shipped from Spain, there are no customs fees or additional charges.
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United Kingdom: Orders are shipped from Spain (EU). The customer is responsible for any applicable import duties, taxes, or customs clearance fees levied upon entry into the UK.
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United States: Orders are shipped internationally from Spain. While most standard orders are exempt from customs fees (for amounts under $800), the customer is legally responsible for any applicable import duties or taxes that US customs might levy.
Order Tracking Once your order is on its way, you will receive an email with tracking information so you can follow its journey.
IMPORTANT
If the order cannot be delivered and is returned due to an incorrect or incomplete address provided by the customer — for example, missing street name, house number, postal code or any other information required for delivery — the costs resulting from that error will be the customer’s responsibility.
In these cases, the customer may request a refund for the product, deducting from the refund amount the cost of the initial shipment and the cost of the return shipment.
The customer may also request a new shipment to the corrected address. In that case, they will not have to pay for the product again, but they must pay in advance the cost of the return shipment and the cost of the new shipment.
| Country | Shipping | Return shipping | Refund: amount deducted | Reshipment: amount to pay |
|---|---|---|---|---|
| Austria | €8.35 | €8.35 | €16.70 | €16.70 |
| Belgium | €11.02 | €11.02 | €22.04 | €22.04 |
| Switzerland | €11.26 | €11.26 | €22.52 | €22.52 |
| Germany | €8.19 | €8.19 | €16.38 | €16.38 |
| Denmark | €11.53 | €11.53 | €23.06 | €23.06 |
| France | €8.69 | €8.69 | €17.38 | €17.38 |
| Great Britain | €7.15 | €7.15 | €14.30 | €14.30 |
| Ireland | €14.96 | €14.96 | €29.92 | €29.92 |
| Italy | €10.08 | €10.08 | €20.16 | €20.16 |
| Netherlands | €15.52 | €15.52 | €31.04 | €31.04 |
| Portugal | €10.41 | €10.41 | €20.82 | €20.82 |
| Sweden | €9.34 | €9.34 | €18.68 | €18.68 |
| Other countries | €15.65 | €15.65 | €31.30 | €31.30 |